Undergraduate in Customer Services Debt Management

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  • Salary: Negotiable
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    Salary perAnnum
    Job TypeTemporary
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    AddressNG2, Nottingham, Nottinghamshire

HMRC are introducing an undergraduate intern placement scheme starting in 2020. This placement will give you a true flavour of working in HMRC, and what will be in store for you should you join the organisation. You will learn “hands-on” skills that University can’t really teach. It is a fantastic learning opportunity for you.
You’ll work in a real working environment and have a role and responsibilities from day one. You’ll gain vital skills, behaviours and knowledge and have support throughout your placement from your manager and colleagues.
To be eligible for these placements you must:
• be studying towards an undergraduate degree and eligible for a ‘sandwich’ intern year or taking a gap year;
• be available to work in Nottingham or Liverpool throughout the whole period of the placement;
• be fluent in English;
Job description
As part of the Debt Management Team you will be responsible for collecting debts from our customers who can be either individuals or businesses. You will be required to review cases and make decisions about how to deal with them by checking IT systems and guidance as these cases can be complex.
You will be responsible for contacting the customer by phone, e-mail or in writing to collect full payment, agree payment by instalments or refer to other offices to take action to recover the debt
What we are looking for?
The role requires good interpersonal and communication skills to identify issues, research information from a range of sources and use guidance and IT systems to work out a solution.
You will handle data and information and keep customer records up to date and work well with others both inside and outside of HMRC.
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Delivering at Pace
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
. 22 days Annual Leave pro-rata if you are with us for less than 12 months
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance