Technical Support Analyst – Graduate Opportunity

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    Job TypePermanent
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    State/ProvinceWest Yorkshire
    AddressLeeds, West Yorkshire

Technical Support Analyst – Graduate Opportunity
Location: Sherburn in Elmet, Leeds
Starting Salary: £21,000 per annum

Job Description

We’re looking for an enthusiastic IT graduate. The sort of person who’s looking for a career where they can make their mark, surrounded by a tech-obsessed team who are transforming the student IT experience with cutting-edge technology.

Software2 are an EdTech company making big waves in our industry, thanks to awesome products and a passion for our customers. Over the last 10 years we’ve worked hard creating and developing the world’s first app store designed specifically for education – AppsAnywhere.

With our training and guidance, you will become a key member of a team of globally leading software deployment experts. Supporting Software2 solutions, you’ll be helping EdTech teams all around the world to deliver an awesome IT experience to over 2 million students!

This role offers significant room for personal growth, with access to industry leading specialists and training. Downright hard work and above-and-beyond commitment is essential, and in return, you’ll receive ongoing support, great development prospects, and an endless supply of high fives. What’s more, you’ll be based at our unique UK head office – a converted pub – complete with bar and games room!

As a Technical Support Analyst, you’ll be responsible for:

– Responding to helpdesk tickets and supporting our global customer base
– Supporting customers with the packaging of software applications with Cloudpaging
– Installing and upgrading Software2 solutions on customer servers
– Ensuring client satisfaction through the timely delivery of solutions
– Contributing to our knowledgebase and online community
– Supporting clients throughout their journey to deliver an awesome student experience!
– Collaborating with Software2 colleagues across the UK, US, Canada and Europe

To join our team, the following will help you stand out:

– Prior experience in IT support, web services, databases and/or software deployment, gained through your studies, a commercial environment or similar
– A bachelor’s degree in IT, computing or a related subject
– Superior people skills; team-oriented, fast learner and personable
– Logical and systematic problem-solving skills
– The ability to configure server-based solutions with Microsoft Server and SQL
– Excited about the opportunity to make a difference in a small but fast-growing team!

Why Software2?

This is a new role due to continued company growth. As well as an awesome company culture we offer excellent benefits including:

– Unlimited holiday
– Health insurance
– Professional training
– Innovative and fun working environment
– Career-growth opportunities

Working with revolutionary industry-leading tech is just one reason you’ll love this role. Recently voted runners-up for the Techworld Best Place to Work in Tech Award, our small and dynamic team love their work, and so will you!

– 100% employee NPS score 2019 the best place to work in EdTech!
– Techworld EdTech techies 2018 Best Place to Work in Tech Finalist
– Techworld EdTech techies 2018 Innovator of the Year Finalist
– Exclusive purveyor of Gartner Cool Vendor solutions
– Trend Setter Award 2016 Finalist EdTech digest
– Really funs folks that “get it” and embrace our inner-geek!

Other organisations may call this role Technical Support Co-ordinator, Graduate IT Support Technician, IT Support Analyst, Technical Analyst, Software Support, Software Support Analyst, Customer Support, Software Installation Co-ordinator, Installation Analyst, or Installation Support Co-ordinator.

The closing date for applications for this post is Sunday 26th January.

Interested? Please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency