Service Desk Analyst / 1st Line Support - IT Graduates


  • 31 user views 0 comments
  • Salary: Negotiable
  • Employer Name

    CV-Library

    Salary

    Negotiable

    Salary perAnnum
    Job TypePermanent
    Website Link - Apply Here

    Visit Link Here

    Country
    State/ProvinceLeicestershire
    distance:Unknown
    AddressCastle Donington, Leicestershire
    Category

Looking for a great career start in IT?

Are you an enthusiastic, positive and customer service focused individual looking to join a busy and dynamic IT Support Team? This role will give you the foundations to learn and expand your knowledge and experience as a Service Desk Analyst and progress your IT career.

There is continued training and development ensuring you acquire technical skills and the opportunity to take on more responsibilities as you develop.

You will have a desire to work within IT, take ownership of problems and be able to demonstrate excellent customer service and communication skills. The IT Service Desk Analyst/ 1st Line Support Analyst role includes capture, analysis, diagnosis and resolution of broad ranging incidents and problems across a range of different customers, ranging from simple well documented fixes to more complicated technical issues.

For this role, you will provide a single point of contact for customers across the UK on all IT related issues. You will be responsible for logging calls, troubleshooting problems, and then escalating calls to the 2nd & 3rd line technical support teams and any relevant third parties. You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service.

The ideal candidate will have the following skills and experience:

·Degree in an IT related subject
·Excellent communication and interpersonal skills
·Excellent customer service skills
·Experience of Microsoft technologies
·Must have a full UK driving license
·Flexible to work in a weekend shift environment