An exciting Graduate opportunity has arisen for our international client. Due to the department going through exceptional l growth, we are looking to urgently recruit a recent graduate (within the last 3 years) to support the Sales and Broker teams.
This role is an office based position. You would be responsible for assisting with the administrative and quoting side of the sales process. The customers are primarily dealers, brokers, corporate customers and dealer account managers. However, the odd call from the customer operations team may come through from time to time.
Key Skills required are:
Accuracy
Relationship building and management
Solid communications skills – listening is critical
Organisation and a pro-active approach is a must
The benefits include:
£24K basic salary
BUPA / cash in lieu
Grad company car
Duties inclued:
Respond to and resolve inbound broker/dealer enquiries to include quoting, ordering, delivering, and rescheduling of agreements
Answer all verbal and written enquiries and manage expectations to customer/dealer/broker satisfaction
Build relationships with our broker network
Working closely with our broker managers
Update and maintain records for quoting, contracts and customers (within the Miles system)
To support the dealer and broker network as appropriate with quoting and proposal queries (via the Genus system)
To follow and work to the current fleet process
Ensure Operations Manager is aware of potential issues associated with work queues
Own all customer issues through to resolution
Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Monitor own performance to ensure adherence to targets, deadlines and procedures
Constant focus on the needs of the customer with the aim of providing value driven services
To support the dealer network ensuring quotations and credit decisions are completed internally within set timescales
Customer retention – contact by telephone and/or email all Contract Hire customers at end of contract to retain business
To work with Operations Manager to produce quotes for campaigns and tenders
To adhere to the the regulations and requirements
Meet individual performance targets
Adhere to formal regulatory processes and policies
Such other duties as management may from time to time reasonably require
