This is an exciting opportunity in a successful, expanding business near Richmond in North Yorkshire. We are based in the North East of England, and not in Richmond, London.
ProPharma Group is an industry leading provider for medical information services. We're looking for someone with a keen interest in science, (and a life science degree), with a high level of attention to detail and a customer-focused approach.
If you are a strong communicator, who is keen to learn and develop in a rapidly growing organisation, we are keen to work with you to develop your strengths and provide career opportunities within ProPharma Group.
You must be confident, proactive and passionate about delivering great customer service. Experience in customer facing roles is desirable but not essential, and new graduates are welcome to apply. We will provide excellent training to help you learn our processes and plenty of opportunities to expand your skills and experience. Every day will provide both challenge and variety and you will work in a friendly, hard-working team supporting colleagues in the UK, USA, EU, Australia and Japan. You will be flexible, with a willingness to take on additional responsibilities and, in return, we will provide opportunities to continually learn and develop while participating in new and exciting projects.
The hours of work for this position will be on a rota basis, and would include working shifts of 9.30am-6pm, on a rota basis.
Job Description
Comprehensive on boarding training is provided to support you. A “buddy” will be allocated to you to support you in the following essential functions of the role:
1. Medical Information service delivery
1. Providing a high quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.
2. Complying with the specific Working Practices (WPs) which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
3. Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Group Standard Operating Procedures (SOPs) and WPs.
4. Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma Group SOPs and WPs.
5. Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence
