IT Support Graduate

IT Support Graduate
Location: Great Billing, Northampton, NN3 9EX.
Salary: Competitive, DOE.
Contract: 40 hours per week, primarily Monday to Friday 8.30am to 5.30pm however Saturday working on a rota basis will be required. Time will be given back in lieu.
About the company
A Family run organisation developed through 4 generations of entrepreneurs, Billing Finance have established themselves within the finance market for cars, motorbikes and vans. By offering a personal approach Billing Finance are perfectly placed to specialise in near-prime car finance. They don’t rely on purely automated processes or on a credit scoring system but ensure they attempt to take every circumstance into consideration.
Today, Billing Finance has over 70 employees including New Business, Collections, Compliance, IT, HR and Accounts. Throughout persistent growth, the company has retained a close-knit team culture, regularly undertaking activities as a team including weekends in Spain, sponsored mountain climbs, sponsored charity run in Iceland and competitive benefits.
A fantastic opportunity for an IT Support Graduate, this role will be working for a well-established company who is constantly growing not only employee size but also growing with new and upcoming technologies.
Role Responsibilities
• Provide 1st Line Support to the company’s users, providing a fantastic level of customer service
• Working closely with the Junior IT Support Technician
• Escalate incidents to IT Manager
• Manage, maintain and support peripheral equipment including computers, laptops and printers
• Manage the CRM system to ensure documentation and case files are followed up
• Assist with Continuous Improvement (CI) projects within the IT department
• Have a methodical approach in troubleshooting specifically related to connectivity, hardware and peripherals
• Confidently able to work as part of a team and use own initiative to highlight potential issues
• Provide 1st line support on both software and hardware incidents/service requests
• Ensure logged incidents and service requests are resolved within the defined SLA. Familiar with working to SLA targets
• Administer Active Directory, Office 365 and the Telephone system
• Ability to write documentation by updating the IT department’s policies and procedures
Required Experience
• An IT-based degree/ qualification
• A passion for all things tech
• The drive to want to learn and develop
• Excellent communication Skills on job reporting and documentation
• Team working, enthusiastic, can work under own initiative, attention to details
• Ability to work in a busy helpdesk environment and good knowledge of general helpdesk operations would be an advantage
• Ability to troubleshoot technical issues
• Ability to explain technical issues to non-technical users
Desirable Experience:
• Relevant experience of managing, maintaining and supporting peripheral equipment
• Good Fault diagnosis and a good understanding and administering Office 365
• Previous experience with CRM system
• Logging with ticketing systems
If you feel you have the skills and experience to be successful in this role then apply today