Healthcare / Medical / Nurse / Pharmacy Graduate Positions


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  • Salary: Negotiable
  • Employer Name

    CV-Library

    Salary

    Negotiable

    Salary perAnnum
    Job TypePermanent
    Website Link - Apply Here

    Visit Link Here

    Country
    State/ProvinceCork County
    distance:Unknown
    AddressCork, County Cork
    Category

Company Overview

Make a difference for people the world over by discovering, developing and delivering medicines that help people live longer healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 750 of whom are based at our Global Business Solutions centre in Cork. There we boast a vibrant workforce made up of over 44 nationalities.

Responsibilities

* Supporting patients, HCPs and Sales Representatives.

* Handles complex customer interactions including calls and alternate channels (e.g. emails, chats, etc.) Analyses customers’ questions to formulate an accurate and complete response using approved resources in a timely manner

* Communicating detailed medical information to a variety of customer types

* to respond to inquiries, with a focus on HCP

* Ensures best in class customer support at all times

* Troubleshoots and resolves through appropriate channels

* Researches and uses information from approved sources to accommodate customers’ requests

* Demonstrates strong problem solving and decision-making skills when addressing customer interactions

* Accountable for effectively documenting customer interactions (e.g. inquiries, adverse events, and product complaints) in accordance with good documentation practices in the appropriate systems/databases.

* Identifies unmet customer needs and communicates to the business opportunities to drive answers and positive customer experiences

* Coordinates and participates in special projects or assignments as appropriate

Engagement

* Demonstrates Team player behaviors including the company values of Integrity, Excellence and Respect for People

* Creates and contributes to an environment that creates enthusiasm and accountability for satisfying customer needs

* Respects people’s expertise and work experience in a way that encourages collaboration, innovation, and commitment to a common vision

* Defines what is and what is not important; makes the necessary trade-offs in order to maintain focus on accomplishing the goal

* Ensures the alignment between the goals of the business, TLAC’s goals, and individual goals

* Creates a safe environment where all team members feel they can share their unique opinions and ideas

* Decides and acts promptly, using good judgment and anticipates or removes obstacles that get in the way of progress

* Supports efforts to implement processes and technologies to maximize efficiency and effectiveness

* Delivers and drives excellence in quality standard

Basic Qualifications

Bachelor´s degree; nurse, pharmacist, or other qualified health care professional

Additional Skills/Preferences

* Knowledge of pharmaceutical/ Nurse/ healthcare business

* Fluency in English verbal and written forms

* Experience in customer care

* Knowledge of pharmaceutical /nurse/ healthcare business

* Experience communicating detailed medical information to a variety of customer types

* Strong computer skills including demonstrated ability to type (data entry, searching multiple databases) while on telephone

* Active listening skills including the ability to listen to and understand the information presented through spoken word

* Detail-oriented with strong problem solving and time management skills

Hours for this position are US Market – 2pm – 10pm (Mon-Fri)