To provide administrative support to senior managers and staff by managing and coordinating the staff training for our London services in Camden, Barnet and Wandsworth, assist in the planning and implementation of various client activities. You will also help with operational matters when required and will seek out opportunities to add value to our service delivery and the experience of our customers by building social capital and community links. We are looking for a proactive and assertive individual who has the ability to manage a diverse workload within a person-centred organization.
Main Responsibilities/Duties
Training
To manage staff training for all employees in the Camden, Barnet and Wandsworth services. Ensure that all staff undertake the required training and have pertinent certificates to reflect the same. To collate and maintain these certificates, both physically and electronically.
To build partnerships and work with relevant external training organisations to meet staff training needs.
To maintain an accurate and up-to-date online training database.
To arrange training sessions locally in London for all staff.
Ensure that training materials, resources and facilities are prepared in advance and are of a high standard.Activities and Community Links
To develop and coordinate an activity calendar for our clients to suit their needs and interests.
To research and advertise events in the local area for the service users, as well as creating and running events.
To gain an excellent knowledge of community resources in the region across all sectors. To undertake local area mapping of resources and to publicise and maintain up to date information in an accessible format.
To build a positive local and regional profile and services through promoting our services, events, and positive outcomes.
To gather feedback from service users on their satisfaction with the services and opportunities we offer. To use this information to improve and shape services for the benefit of its service users.
To develop knowledge of available funding sources, grants and resources which could add value to the service, including funding for a social enterprise model. To complete funding application bids to a high standard.
To identify and develop opportunities for the mutual sharing of resources with other third sector organisations including training opportunities, hiring out of community spaces, shared activities, and events.
To organise recruitment events, open days and attend volunteer fairs and to create promotional material. To organise and participate in recruitment selection procedures including group and one to one interview. To support service users to take part in the recruitment process.Development
Liaise with our Purchasing Team to manage our London PPE stock levels and co-ordinate PPE deliveries to our London services.
To produce a range of high-quality written information to support the development of local services which may include policies, business plans, marketing materials, newsletters, recruitment materials, communications to service users and families etc.
To assist the Executive Team and the Development/Tendering Team in any other duties as may be required which may involve direct input in developing and implementing plans for new services.
To support the continuous improvement and development of agency good practice through the circulation of all relevant publications/articles/policies and strategies and general information to relevant staff and service users.
To support managers and staff directly in preparing for internal and external audits, inspections, and reports.
To offer administrative support to local managers in a range of areas including stakeholder involvement, compliments, and complaints, following up incidents and safeguarding issues, HR matters etc.
Person Specification
Degree level educated
Evidence of post-degree work experience and transferable skills
Excellent written and verbal communication skills
Ability to proactively manage own workload and take instruction from varying managers
The ability to devise and manage programmes and work within deadlines
A well organised and analytical approach to data and information, with the ability to review and summarise information quickly and concisely
Ability to develop partnerships and positive relationships with all stakeholders
Good general IT skills and a good working knowledge of Office applications (Word, Excel and PowerPoint)
Confidence and ability to produce and deliver presentations to a high standard
Willingness to travel and work flexible hours which may include
some evening and weekend work as agreed with line manager
An ability to demonstrate a genuine passion for the third sector, interest in health and social care policy/provision and commitment to our person centred values
