Graduate Technical Support Engineer, Service Desk, Linux, AWS

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  • Salary: Negotiable
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    Salary perAnnum
    Job TypePermanent
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    AddressReading, Berkshire

My client a leading solutions provider are seeking to recruit a Technical Support Engineer with a passion for Linux and wants to train and move up into the DEVOPS world.

As a Technical Support Engineer, your primary role will be to demonstrate experience in delivering sound and confident technical advice to customers in a timely manner. The ideal candidate will have a technical degree, with Linux knowledge, ideally with Apache and MySQL/MariaDB. You must be capable of working effectively within a small team to provide a high level of service to both external and internal customers and will relish the opportunity to work with the latest technologies. 

As a member of our highly regarded Customer Success Team, you will be required to work a 1 in 4 weeks evening shift from 2pm to 11pm, with the flexibility to work from home when working time is outside of Core Hours. 

You'll get to
*Troubleshoot, diagnose and resolve technical support issues and Linux 
*Interact directly with customers by phone and e-mail/ticketing system 
*Provide and process information in response to enquiries, concerns and requests regarding products and services with accuracy, speed and professionalism 
*Champion our internal processes to ensure we always deliver a high quality and efficient service to our customers 
*Work collaboratively to build and maintain productive working relationships with Customer Support Team members and other departments, to ensure customer needs are met and issues are resolved 
*Demonstrate your willingness to contribute directly and indirectly to other functions within Customer Success 

You'll have…
*Some Linux experience in CentOS, RedHat, Debian or Ubuntu
*Experience with querying databases, e.g. MySQL / MariaDB
*Comfort with the Linux command line, installing software etc
*Excellent written and verbal communications skills 

… and maybe you have
*An interest in AWS, InfluxDB, Ansible, Apache, Node, Angular  
*Scripting experience in Bash, Python or Perl 
*Knowledge in database tuning and troubleshooting

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas