Graduate Support Engineer - GSM/GSM-R (2G, 3G)

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  • Salary: Negotiable
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    Job TypePermanent
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This is a great graduate development opportunity working for a company close to Paddington that are a global systems integrator and a supplier of end-to-end telecommunications solutions for fixed and mobile network operators.

Alongside on the job training, you will receive a learning programme consisting of trainings which will give you all the skills needed to thrive in fast-paced high-tech company.

The role will be working within the Service Delivery Management team and is responsible for providing the technical skills to support our customers both onsite and remotely. On a day to day basis, the focus is on implementing solutions for customers as well as troubleshooting reported issues by the clients.


Diagnose and troubleshoot technical issues raised by customer on Tetra, GSM-R Core / NSS and Access/BSS network. Taking ownership and seeing problems through to resolution.
Interface with the customer to collect all information required to resolve the issue.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Create and track/report/close trouble tickets opened during testing or maintenance.
Communicate progress and technical solutions to the customer.
Anticipate customer escalation and keep management abreast of the situation.
Coordinate Integration and Acceptance (I&A) activities for projects with involvement of different departments and teams.
Creation, definition and review of test plans with the customer.
Execution of test cases with the customer or independent engineers at the customer location
Participate in 24/7 support rotation. Experience needed:

A degree in Telecommunications, Electronic/Electric engineering or Computer Science.
Ideally be supplemented with work experience placements in addition to proven analytical, technical and proven problem-solving skills.
Ideally knowledge on Tetra, GSM/GSM-R networks and related signalling/protocols, Unix/Linux, Databases and Cisco /IP networking would be an advantage.
Full driving license.For more information on the role please contact Amanda Cager – (url removed) – (phone number removed)

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