Graduate Support Analyst


  • 13 user views 0 comments
  • Salary: Negotiable
  • Employer Name

    CV-Library

    Salary

    Negotiable

    Salary perAnnum
    Job TypePermanent
    Website Link - Apply Here

    Visit Link Here

    Country
    State/ProvinceCheshire
    distance:Unknown
    AddressCrewe, Cheshire East
    Category

Job Description

Our client have a strong Support Team who troubleshoot, support and maintain over 150 live deployments, focusing on communication and meeting service level agreements.

Your role will be working with NetSuite, the number one cloud-based software suite. As part of a team of experienced support analysts and professional services staff, you will have the opportunity to gain exposure to systems development, support and processes, as well as working to specifications and deadlines whilst interacting with clients.

Duties and responsibilities

– Logging and processing support cases

– Responding to incoming enquires

– Investigating, diagnosing and solving issues and requests for service

– Talking to clients / key business users to determine the nature of any problems they encounter – Escalating & liaising with our wider professional services staff

– Ensuring clients are kept up to date with their cases via telephone and email

Skills and experience

– Full time position, customer services interest is key

– IT literate

– Strong communication skills including; telephone and face to face

– Keen eye for detail

– Problem solving skills

– Work effectively and prioritise to meet deadlines

– Investigative and analytical skills

Location

Radway Green, near to Crewe

Benefits

– Fantastic company to work for

– Monday- Friday, office hours

– Competitive salary

– Staff incentives and benefits including; Financial, Exercise, peace of mind, lifestyle and balance & health and recognition

Additional information Graduates of the following courses; Computing, Computer Science or Accounting and Finance with a strong interest in systems and business maintenance.

Job Types: Full-time, Permanent

Salary: £18,000.00 to £21,000.00 /year

Job Types: Full-time, Permanent

Salary: £18,000.00 to £21,000.00 /year