Student Experience Manager – Education Events
My client provides inspirational career experience programmes for school and university students. Founded in 2012, they have had over 35,000 students walk through their doors from more than 2000 schools, colleges and universities, both UK based and international. More than 350 professionals from the fields of Investment Banking, Law, Medicine, Engineering, Politics, Journalism and more have contributed to their programmes.
The Role:
The business aims to be the world’s number 1 provider of immersive, educational experiences. They believe that to learn is to experience. Their mission is to deliver professional experiences to young people that they would otherwise consider a far-flung fantasy. Their daily priority is to provide students with a first-class experience, from the moment they hear about their organisation, to the point where they return home from one of their programmes. At every single touch point they are rigorously dedicated to creating 'raving fans’ and adopt a continuous improvement mindset.
Responsibilities:
* Taking control of all in-bound customer issues via phone / email / social media
* Engaging potential customers who have shown interest but have yet to commit to a programme
* Implementing process’ across the function in order to maintain 5-star customer service
* Speaking with parents’ and students to help guide them through the booking process
* Other ad-hoc business development and student sign-up duties
About you:
To succeed in this role, you'll need to have a passion for developing young people to fulfil their potential. You'll be motivated to do something different with your life – getting away from the corporate world and to join a vibrant, fast-growing, start-up.
Requirements:
* Strong academics, 2.1 or above in your degree and BBC at A-Level
* A deep interest in what the business is doing
* A strong commitment to giving 5* customer service at all times
* Fantastic multi-tasking skills
* Experience in customer service or student ambassador work or tutoring
Logistics
Start Date – ASAP
Location – Remote initially, Central London thereafter
