Graduate Service Manager (STEM Degree)

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Job Title: Graduate Service Manager (STEM Degree)

Location: Staines, Surrey
Salary: Basic salary of £25,000
REF: J3892:SE:4
Sector: IT

A travel technology business that manages software for customers such as KPMG, PWC and Shell, our client is firmly established – but still enjoying continuous growth! They cater to clients across the globe and continue to show innovation in everything they do. They are looking for a dynamic STEM Graduate to join their team in this pre sales/technical support role.

You will be a product expert in the multi-faceted operation of our client’s software, as well as providing consultancy and assistance to their customers. For example, you will help customers with product functionality, problem solving and day to day operations. Reporting to the Engagement Manager, you will have continued support to ensure your progression.

Between the great starting salary and work hard play hard ethos, this is a fantastic graduate opportunity. If you are driven and confident in your ability to build relationships, your success with our client is guaranteed!

Key perks/benefits:

Fantastic basic salary of £25,000
Various progression opportunities
Mobile phone and laptop
Pension contributions
Support in your professional development through periodic reporting to the Team Leader Customer Service and Support
Social events/nights out
 Key responsibilities:

Receive client service requests via the ikare portal regarding product configuration, functionality or complex issues and fully diagnose the issue and respond within the established SLA's 
Resolve customer issues, escalating them to relevant people where necessary
Manage customer requirements for enhancements with Product management
Ensure customer inquiries and requests are dealt with in keeping with the client’s ethos
Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve customer issues/questions
Obtain a thorough knowledge of the company, competitors and their respective service offerings

Educated to degree level in an STEM related subject (Ideally IT)
Ability to think in a process driven/problem solving manner with attention to detail and accuracy
Ability to build and maintain effective relationships
Excellent Team Spirit/Player
Excellent communication/interpersonal skills
Highly self-motivated
 Next Steps:

If you require this job specification or to apply in an alternate format please visit the Pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)