Graduate Platform Engineer

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Graduate Platform Engineer – Greater London (Hays Middlesex)

Are you a graduate interested in a career in Technology?

Rackspace is a global leader of managed hosting. Tens of thousands of customers look to us to deliver best solution for their IT needs. Rackspace are looking to take on a number of Graduate Engineers to join their teams. You will receive 6 weeks specialist training in niche technologies by QA Consulting in Central London at their International House, Head Office, before joining the Rackspace team full time in Hays, Middlesex.

We are hiring 12 Junior Platform Engineers to join our expanding team!

Key Responsibilities may include

Build, operate and support AWS Cloud environments 
Respond to customer support requests via tickets and phone calls within response time SLAs 
Ticket Queue Management and Ticket triaging – escalating to senior engineers when required & handing over ongoing issues to 24×7 shifts 
Troubleshoot performance degradation or loss of service as time critical incidents 
Assist customers in the configuration of backup, patching and monitoring of servers and services 
Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability 
Drive strong customer satisfaction (NPS) through Fanatical Support 
Ownership of issues, including collaboration with other teams and escalation 
Support the success and development of others in the team 

What to Expect

You will receive up to 6 weeks training delivered by QA Consulting held in Central London, International House.
The training is free
Starting salary of £30,000 per annum post training

During training you will gain:

Knowledge in the following fields:

Introduction to Cloud & Networking, Storage, Compute
Consultancy Skills
Linux & Advanced Linux
Networking and Database  Fundamentals
Cloud Fundamentals
Python Basics and Python advanced + API Development
AWS Tech Essentials
Architecting on AWS
AWS & Terraform

Skills and competencies

2:2 in any STEM related degree or a 2.1 in any other degree and a passion to start your career in technology
Driven to learn new technologies and keep up with the fast paced environment of Public Cloud and the associated tools and software that add value in this area
Excellent communication skills, verbal and written
Must have Some exposure to one of the following languages: Python, Java, C# OR C++

About Rackspace

Our People — and Our Customers — Have Made Us the #1 Managed Cloud CompanySince 1999 we’ve been listening to our customers as they explore how technology can better serve their business. We’ve also been attracting the best talent in the industry to make it happen. Our employees — we call them “Rackers” — will help you build the best-fit solution, on the cloud of your choice. Then they architect, migrate, secure and optimize your workloads.

We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

Recognized as a leader in Public Cloud Infrastructure Managed Service Providers, Worldwide

We’re a leader in the Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide 2018

As a leader in Managed Services for public cloud infrastructure, here at Rackspace we deliver unbiased guidance on best-fit cloud solutions to organizations around the globe. We go beyond simple migration assistance and infrastructure management with multi-cloud managed services, professional services and managed application services to enable true digital transformation.

More on Rackspace

Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Please apply now for immediate consideration