Our Client is looking for a graduate who will be responsible for software support activities for customers. This role will encompass the complete portfolio of support/maintenance and project activities and will require a high degree of customer and supplier interaction.
* Up to £25,000
* Hybrid available after training
* Pension
* Free Parking
Job specification:
* Responsible for providing frontline technical support and maintenance activities ensuring that service levels are effectively maintained.
* Resolving any queries immediately where possible or managing through to resolution.
* Produce necessary internal and customer-facing reports and documentation as required.
* Prioritisation, monitoring of progress and escalation of support issues with customers and suppliers as required.
* Assist the Operations Manager with customer support activities as necessary
* Provide out of hours support in line with agreed schedule.
* Develop strong relations as a trusted advisor with key personnel in Customer organisations.
* Undertaking training to ensure a high level of technical knowledge is maintained.
* Communicating effectively with customers by telephone, email and in person.
* Ensuring ongoing communication and information is maintained with the customer.
* Building client relationships.
Person specification:
* Customer service experience
* Good level of education / Degree or equivalent
* Good IT Knowledge/ Skills
* Attention to Detail
* Willing to be flexible
* Keen to Learn
Additional Information:
* Up to £25,000
* Based in Leatherhead
* Mon – Fri, 3-Week Rota Basis
Week 1 (8am – 4pm)
Week 2 (9am – 5pm)
Week 3 (10am – 6pm)
* Pension Scheme
* Free Car Parking
* 20 days holiday (% of Bank Holidays require cover)
