A superb opportunity has arisen for a life sciences graduate looking for an opportunity to join a global brand in a temporary to permanent position within a customer support role. This position would suit looking for a career within the life sciences industry happy to start off in an entry level position where full training and opportunities for progression will be available.
The team play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.
The key to the role is communication. Not only to guide customers to manage their expectations but to liaise with other departments to resolve issues to a high level of customer satisfaction. Complex customer queries are dealt with exceptional communications skills. Provide helpful friendly service to encourage the customer to think of us first when they have a question or a need for their research.
Essential Duties & Responsibilities:
Responsible for assisting with the smooth running of the department
Sourcing stock from the relevant company brands in a timely manner
Taking receipt of products and allocating stock to orders efficiently
Creating stock items on the inventory system
Maintain product files on the inventory system including pricing
Maintain up to date stock levels to meet the target same day delivery goals
Regular liaison with suppliers, the Distribution Centre and internal teams
Providing exceptional customer service to key internal and external departments
Additional purchasing related reports and administration as required
Minimum Requirements/Qualifications:
GCSE or equivalent education passes in Maths and English
Degree in Biology or similar life sciences qualification
Accurate and fast data entry skills
Strong IT skills including Outlook, Excel and Word
Experience of using Sage would be beneficial
Skills required/desired:
Highly organised and with great attention to detail
Strong interpersonal interaction skills
Excellent written and verbal communication skills
Ability to remain calm under pressure
Feel comfortable working in a fast-paced environment
Able to prioritise a varied workload
Adaptable and open to change
Positive and “can do” attitude
Team worker with the ability to take own initiative and work independently
Responsible and reliable
Flexible attitude to cover work as required
