Graduate IT Technician

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  • Salary: Negotiable
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    Salary perAnnum
    Job TypePermanent
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    AddressPlymouth, Devon

Are you an IT Graduate looking for a new exciting postion? We are working with our Plymouth based client who are looking for an IT Technician who specilaises in the Linux Operating systems to join their busy and succesful company. You will be responsible for providing resposive, professional and high quality 2nd line technical IT support and customner service by telephone, email and face to face. You will provide excellent technical support for incidents and fullfilment of service / development requests following defined processes and procedures ensuring that quality and consistency is delivered effectively. The postion will rquire you to be responsible for ensuring any incidents and requests are logged, analyised and prioritised based on urgency and impact and then actioned in priority order.

Main Tasks –

• Support the Manager in ensuring the stability, operation and quality of the IT systems infrastructures

• Perform 2nd line fixes where possible, ensuring minimum impact to users wherever possible

• Manage user expectations by updating them on the status of their reported incident/request

• Escalate requests & incidents as appropriate to the relevant 3rd/4th line teams to ensure a prompt resolution

• Ensure targets & KPIs for quality, call handling & resolution time etc, are achieved

• Ensure information security protocols are adhered to & any breaches are reported to the Cyber Security team

• Participate in the Out of Hours support rota for IT Emergencies/System Alerts

Attributes Required for this job –

• A positive attitude & a willingness to embrace change is essential

• A resilient self-starter who is able to multi-task, work autonomously & in a team

• Logical & analytical, with a methodical approach to troubleshooting

• Good planning & organisational skills, results-oriented, proactive, service & improvement focused

• Ability to manage own time, work under pressure, successfully prioritise & meet deadlines

• High attention to detail & accuracy with a willingness to share information

• Good interpersonal, verbal & written communication skills

• Good customer service skills, & ability to remain calm, patient & polite in all situations

• Ability to explain technical issues to technical & non-technical people alike

• Ability to work in a rota pattern to cover the relevant hours of service operation

• Open to giving & receiving constructive feedback

• Commitment to developing own skills & knowledge

Qualifications Required –

Essential –

* IT Related Degree

* Good Working Knowledge & ability to support – Linux Operating Systems (RHEL, CentOS, Debian.) Relational Databases (SAP, Sybase ASE, MSSQL) Web Architectures (Apache, Tomcat, Web services, ELK stack) Scripting (Bash, Perl, TSQL)

* Knowledge of relevant Data Protection standards, including GDPR & PCI DSS

* Full Drivng Licence

Desirable –

* Microsoft Operating systems (Windows Server (Apply online only))

* Monitoring and scheduling tools (Nagios, OpsView, Centreon, Jira)

* Networks and IT security

* Knowledge of DOC1 Application (Document Composition Software)

This is a Monday – Friday 9am – 5pm postion with some flexibility required for taking part in an on call rota.

Please get in touch today and submit your CV for review