Graduate IT System Implementation

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  • Salary: Negotiable
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    Salary perHour
    Job TypeContract
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    State/ProvinceGreater Manchester
    AddressAltrincham, Cheshire

System Implementation Specialist



Monday – Friday (hours are flexible)

Acting on behalf of our client, an industry leading social care service provider we are looking to speak to motivated, passionate individuals who would be interested in working for a company that makes a real positive difference to their customers lives.

The roles are initial temporary contracts for a duration of 6 months however there is the opportunity that candidates who demonstrate the desire and passion our client look for permanent positions could become available

* Please note these permanent roles would involve travel nationwide. Driving license is not essential but is highly desirable. However the willingness to travel and be away from home up to 90% of the time is essential.

Our Client require a proactive, process and system driven individual initially to drive forward the new rollout of a new business system, but also to support the businesses ongoing Digital Transformation.

As such, you will have full accountability for the success of own work and need to be self-motivated and driven to succeed while working in a geographically disparate team.

Main Responsibilities

Be the face of transformation and a key contact for the operations and head office teams during the implementation
You will be responsible for building and managing internal customer relationships, as they transition onto the new digital platform.
Work with internal stakeholders and head office departments to establish their requirements for system configuration
Collate and manage relevant data required to ensure successful implementation using an agile project methodology
Become an Subject Matter Expert (SME) for the Transformation being implemented and all related systems
Be involved in training and coaching of new and existing system users. The training session will be delivered with passion, enthusiasm and with a real focus on how the platform can improve the care we deliver to our Service Users
Understand and be involved in the development and management of processes and corresponding documentation
Work alongside other teams to assist in data, trend analysis and bespoke requirements; including generating reports on the efficiency of adoption of the processes trained out
Supporting the branch in the training of employees on any new system, holding one to one training and group sessions. Responsible for the maintenance of training logs and training material
Operating and updating the new and outgoing systems as needed during an implementation, ensuring change logs maintained alongside data validation.
Support the Branch to meet project KPI's outlined in the business case to help inspire driving benefit realization.
Documenting lessons learned during the implementation and highlighting any risks throughout following strict project methodology.Skills required

Dynamic, confident and natural communicator with an inspiring quality
Excellent listening and interpersonal skills with all levels of stakeholders
Logical and efficient
Solid understanding of customer service principles and practice
Experience working in a team-oriented, collaborative environment
Excellent IT skills, particularly in Excel and other Microsoft Office applications
Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high pressure environment
Be able to work independently without the need for constant supervision
Self-motivator for meeting deadlines and for enthusing service improvement through effective training and coaching
The ability to be flexible, adaptable to change and good at problem solving
Ability to solve problems- both independently and by working with teams across the company
A strong operational awareness, with an ability to understand situations from a user's point of view
Strong leadership qualitiesIf you feel this is the role for you then apply today for immediate consideration!

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants