Graduate Events Customer Service Representative

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  • Salary: Negotiable
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    Salary perAnnum
    Job TypePermanent
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    State/ProvinceGreater London

Events Customer Service Representative, Waterloo

Our established client is an independent marketing agency that design and produce corporate events and solutions on behalf of key clients.

The ideal candidate will be a highly motivated and personable, someone who is confident, proactive and enjoys getting things done.  This person will need to be a people person, enjoy and value the importance of good processes and also someone who is confident with using a variety of different software systems that are taught as part of the on-boarding. 

Key responsibilities include:

Manage delegate queries via email and telephone ensuring customer service levels are maintained at all times

Answering phones in a timely manner with a professional and pleasant demeanour

Responsible for monitoring your own phone status) to ensure they are able to take the next incoming call.

Responding to emails within 24 hours. This is a team effort and all team members must contribute as equally as possible.

Responsible for checking and responding to voicemails on their assigned events every work day.

Providing ongoing updates to the Project Manager on any topics that might need greater discovery and understanding for client feedback

Immediately raising any reported issues to the Project Manager if highlighted in emails or calls.

Person specification:

Ability to work quickly and under pressure

A professional attitude when dealing with delegates

Strong written (i.e. good standard of spelling and grammar) and verbal communication skills are essential

A clear and friendly telephone voice, with confidence to handle difficult phone queries

Proactive approach to work

A European language would be desirable but not essential – German, French, Spanish, Italian 

Good teamwork skills and the ability to work unsupervised

Proven history of demonstrating a high level of professionalism

Flexible working approach with ability to work evenings/weekends if needed