Graduate Customer Services Executive x 2
IMMEDIATE START AND INTERVIEWS
Based in Guildford
£20k-£21k
No experienced required – FULL TRAINING PROVIDED
Our client based in Guildford is currently recruiting for 2 new graduate positions for a growing customer support team.
Our client offers an excellent, local, personal and a speedy response, so that they can delight customers all the time, to hold their hand and ensure they can navigate their way across their software platform. They can contact them by phone, email, live chat or via a web portal.
Our client is continuing to grow in size and numbers across the world, they now have 7 different companies in the group and are looking to bring a consolidated and consistent support service to all customers and across all platforms, so this is a fantastic springboard opportunity to learn the products, and then progress into different roles across the various companies.
Responsibilities:
Gain a strong understanding of the suite of products they supply
Handling customers' issues within SLA's through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
Escalating as required to management or to technical team where customer issues cannot be resolved.
Continually updating our customers with updatesQualifications:
Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills
Full training will be provided although knowledge of HTML would be an advantage
This position will offer the successful candidate the opportunity to develop and progress within the organisation
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy
