Graduate Customer Service Executive


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  • Salary: Negotiable
  • Employer Name

    CV-Library

    Salary

    Negotiable

    Salary perAnnum
    Job TypePermanent
    Website Link - Apply Here

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    Country
    State/ProvinceSouth Yorkshire
    distance:Unknown
    AddressSheffield, South Yorkshire
    Category

THE COMPANY:

Brewster Partners are recruiting for a highly successful and expanding South Yorkshire based manufacturing organisation to recruit a graduate. My client is offering an exciting opportunity that provides genuine scope for professional development within an exciting and dynamic commercial environment.

Forming part of an independent, well established and financially strong group of companies the business designs, manufactures and supplies a highly regarded range of specialist equipment and accessories for the global industrial marketplace. To capitalise on its current commercial achievements the business is planning for significant future growth and is looking to strengthen its team to support these plans.

THE JOB:

After completion of an initial induction and business familiarisation program your primary area of activity would be to provide wide ranging support within the company's internal sales and customer service function.

This would involve providing professional levels of advice and communications to customers via phone and email as well as providing support to the company's external (field) sales team.

As well as providing general administrative support within the department you would also be expected and encouraged to appraise existing business processes, identify potential opportunities for improvement in both general efficiency as well as customer experience and to work with the Department Manager to implement the necessary change to deliver these.

Main Responsibilities

Overflow of inbound calls
Complete UK shipping of orders
Proactively manage back order for key accounts
Maintain CRM database of all customer activity
Provide day to day point of contact for our customers for all post order activity via email
Receive and process customer orders via e-mail within the company defined process
Preparing quotations for customers UK and Export within company guidelines.
Expediting customer orders and provide delivery information.
Dealing with invoice / price queries.
To work towards KPI achievement on a monthly basis.
Deal with customer complaints and respond as necessary
Maintain information and accuracy within customer data files.
Ensure company procedures are followed and deal appropriately with infringements.
Act as a role model relating to business values.
Conduct duties in accordance with ISO9001 procedures.My client is passionate about its people and their development and will actively support individuals with external training and study leading to relevant professional qualifications. This is a tremendous opportunity for a driven and ambitious person to develop a career within the commercial function of a business; scope for future progression within the company is excellent.

THE PERSON:

A recent graduate looking for a real challenge and opportunity for career progression within a vibrant commercial environment.
Evidence of strong academic achievement including a good honours degree.
Self-confident with excellent communication skills (verbal and written). Prior work experience in a customer focussed / public facing role would be an advantage.
Good general IT skills (including competency in Excel/Word/Powerpoint)
Persuasive and tenacious in character, able to work comfortably with stakeholders at all levels within the business
Ambitious, positive and flexible in approach. Naturally comfortable in a fast-paced changing environmentBrewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at for more information