Graduate Application Support Analyst


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  • Salary: Negotiable
  • Employer Name

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    Salary

    Negotiable

    Salary perAnnum
    Job TypePermanent
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    Country
    State/ProvinceMerseyside
    distance:Unknown
    AddressLiverpool, Merseyside
    Category

Application Support Analyst

Off the shelf systems research, 3rd party supplier and vendor selection, implementation.

My client is the most successful company of its kind within the UK. Established for many years, they have an exceptional reputation for looking after their staff.

They are looking to fill a new vacancy within their organisation and are on the lookout for an experienced Application Support Analyst who has a strong background in researching and selecting 3rd party off the shelf system, off the shelf system implementation and application support. Systems Research Analyst.

The purpose of the Application Support Analyst role is to research and recommend appropriate off-the-shelf technical solutions for the company's business problems, where you will also be responsible for managing all IT vendors, monitoring vendor performance, managing subscriptions and negotiating vendor agreements.

JOB RESPONSIBILITIES
●Research 3rd party software/infrastructure/hardware solutions, according to business requirements.
●Support the Business Analysts in identifying the need for a 3rd party solution to a business problem.
●Ensure that 3rd party providers deliver in line with project requirements, within authorised budget and agreed timescales.
●Coordinate the handover of 3rd party systems (post-implementation) to the Service Desk and Application Support team, organising training where required.
●Coordinate software/infrastructure/hardware installations involving external engineers, ensuring adequate support is provided internally.
●Provide demonstrations of 3rd party solutions to stakeholders.
●Develop and maintain professional relationships with both internal and external stakeholders.
●To undertake other duties of an appropriate nature under direction of Line Manager.

Vendor Management
●Negotiate contracts/agreements with vendors, making any necessary amendments to meet the company requirements.
●Ensure vendors meet all agreed contractual obligations.
●Continuously review existing vendor agreements and research other options, making recommendations for change where appropriate.
●Closely liaise with internal stakeholders during tender process, including project managers, IT management, finance and risk.

As an Application Support Analyst you will have experience in the following;

●Minimum 2 years relevant work experience in a similar research, vendor selection role
●Educated to degree level (high grade) or above.
●Experience managing vendors and leading negotiations.
●Experience sourcing and making recommendations on 3rd party solutions.
●Strong stakeholder management and relationship building skills.
●Very well organised.
●Strong negotiating skills.
●Excellent communications skills.

Desirable
●Experience leading feasibility studies on off the shelf products.
●Experience using tools such as Jira and Google Apps.
●Spanish language skills.

If you feel you have all of the above and are interested in this Application Support Analyst role then please send your CV today

Ascent People Ltd id acting as an employment agency for this role. Applicants from all ages and background will be considered