Contracts Management Graduate

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  • Salary: Negotiable
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    Salary perAnnum
    Job TypePermanent
    Website Link - Apply Here

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    AddressSlough, Berkshire

On behalf of our client, a Successful and Leading International company, providing contract hire solutions and company vehicle management systems to guarantee mobility that is efficient, safe, and sustainable for the environment. In Job UK & Ireland are looking for;


The position will report to the Operations Manager.

Main Duties:

* Respond to and resolve inbound customer queries to include quoting and rescheduling of agreements.

* Own all customer issues through to resolution via verbal and written queries.

* Update and maintain customer records for quoting & contracts (within the Miles system.)

* To follow and (wherever possible) make constructive efforts to improve current processes and suggest alternative solutions for best practice.

* Ensure that the Operations Manager is aware of potential issues associated with work queues.

* Work effectively with colleagues in support functions around the business to maximise customer satisfaction.

* Monitor own performance to ensure adherence to targets, deadlines and procedures.

* To maximise opportunities for customer retention through prompting telephone and/or email conversations with all the clients UK customers coming to the end of their contracts.

* To work with Operations Manager to produce quotes for the ‘Extension and Loyalty campaign’.

* To adhere to the formal client’s UK regulatory Processes and Policies.

* To adhere to the Financial Conduct Authority’s & British Vehicle Rental & Leasing Association’s regulations and requirements, including Treating Customers Fairly.

* To check expired leases and report to Operations Manager.

* Provide 3rd party services providers with the required information for de-fleet of contract hire vehicles.

* Processing of daily reports from 3rd party service providers.

* To meet individual performance targets and adhere to any departmental Service Level Agreements and Key Performance Indicators.

* Such other duties as management may from time to time reasonably.


* A recent Bachelor’s degree in Business Management or a relevant discipline. (Minimum of 2:1)

* 1 years’ experience in an Administrative position preferred.

* Experience in the Automotive or Consumer Finance industry preferred.

* Excel and Word to Intermediate level.

* Confident in decision making/prioritization.

* Takes ownership of work/ workflow management.

* Good communication skills – verbal and written.

* Good negotiation/objection handling skills.

* Adherence to Rental Operations schedule.

* Ability to maintain a satisfactory attendance record.

* Ability to achieve required performance targets.

We Offer:

* 22K Annual Gross salary.

* Company car.

* Career Development.

In Job UK & Ireland are an equal opportunity employer