Calling All Graduates - Training & Implementation Coordinator


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  • Salary: Negotiable
  • Employer Name

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    Salary

    Negotiable

    Salary perAnnum
    Job TypePermanent
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    Country
    State/ProvinceSurrey
    distance:Unknown
    AddressEpsom, Surrey
    Category

TRAINING & IMPLEMENTATION CO-ORDINATOR

Salary: £22k – £24k

Type: Permanent
Location: Epsom

The Training & Implementation Coordinator is responsible for delivering training around the country to customers, managing the implementation of order roll outs and administering the company Quality Management System.

The Role:

* Assisting in ensuring the client base is fully trained on purchased products, utilising different media and online platforms to facilitate their learning.

* Assisting with the drawing up of plans and schedules to train clients on-site in different parts of the country, to ensure efficient usage of time.

* Meeting with clients to discuss the implementation of large roll order outs

* Carry out effective on-site and webinar training to clients on the product range, to ensure it is being fully utilised and also reduce support queries on the product.

* Input and assist in the creation of training material.

* Carry out training client surveys and use client feedback forms post-training. This data will be used to enhance training to meet the changing demands and suggestions of clients.

* Liaising with the Customer Support Manager to ensure effective completion of customer roll outs.

* Meet with the Support Manager to provide feedback to the business on user requirements and suggestions, and to handle upcoming feature releases

* Providing telephone and email support to customers.

* Assisting with the internal training of staff including new starter training and ongoing refresher communications.

* Assisting with the continued maintenance of the internal Quality Management System.

* Assisting with health & safety within the company, ensuring the company complies with legislation and company policies.

Requirements:

* Must be able to work efficiently within a small team and individually.

* Customer focused with the ability to deliver clear, concise & engaging training.

* Competent IT skills.

* Ability to use own initiative

* Full UK Driving Licence and own transport highly desirable, with flexibility to travel with some overnight stays.

* Well organized.

* Ability to prioritise workload effectively and cope within a pressured environment.

* Excellent communication skills, able to communicate with clients & staff at a professional level

* A 'can-do’ attitude.

* Graduates welcome to apply.

This is a full-time role. All new employees must be prepared to undergo a 5-year background screening. All job offers are subject to satisfactory completion of the screening and references.

Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client.

Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time