Call Centre Agent Trainee Graduate

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  • Salary: Negotiable
  • Employer Name




    Salary perAnnum
    Job TypePermanent
    Website Link - Apply Here

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    State/ProvinceWest Yorkshire

Are you looking for a career within a young and exciting company? Our client is a rising star in the UK's financial Services sector. From its formation in 2008 it now employs over 40 people in a vibrant Head office call centre in Aldershot alone, due to expansion we now have a number of vacencies available in one of our newly established office in Wakefield. Basic salary of £18,000 with OTE of £20,000. Recent graduates, school / college leavers considered. No experience necessary.

We are currently recruiting enthusiastic and energetic individuals to join our new office in the Wakefield area, you will be determined to succeed and progress through the stages into senior positions within the company, we are always on the lookout for great potential within the individuals. And many from this role have gone on to develop long and successful careers in promoted positions.

The company sells insurance products over the phone to customers throughout the UK and is looking to recruit a number of highly motivated and hardworking individuals to work in its outbound lead generation call centre. This is not a cold calling team – all contacts have expressed an interest in the products already.

No experience is necessary – it’s your personality and work ethic that are important to use – so this is an ideal position for someone who is looking for their first job after school, college or University or who is trying to get back into work for whatever reason (eg following redundancy or maternity).

Hours of work are 9:30am – 6:30pm Monday to Thursday and 9.00am to 6.00pm on Friday – no weekend working.

-Reach and exceed a targeted number of outbound customer calls per day as determined by the Key Performance Indicators (KPIs) that have been set for the role
-Pass through a minimum number of leads to the Sales Team as determined by the Key Performance Indicators (KPIs)
-Enhance the customer journey in a professional and polite manner at all times
-Ensure that all compliance procedures are adhered to at all times
-Ensure that all contacts (successful or otherwise) are recorded on our back office system
-Use the skill sets learned to capitalise on all business opportunities

-Basic salary of £18,000 with OTE of £20,000
-Excellent Career Progression opportunities into our Sales and Retention teams (bigger basic and OTE) as all positions are looked to recruit within the business before going external. 
-28 days a year holiday
-Onsite kitchen
-Close to major road links
-Regular staff incentives and fun days

Career Progression
The company always tries to promote from within and all of the companies managers have been developed from more junior roles. We are also keen to move staff into other areas to broaden their knowledge and help us retain good staff. After a successful period in the Outbound Call Centre opportunities will be available in the Admin, Retention, Sales (personal and business) and Will Writing teams. Sales and Retention positions basic salaries circa £18,000 plus bonus (OTE £30/£40k)

Keywords: telesales, telemarketing, lead generation, outbound calls, call centre staff, sales