Apprentice / Graduate / Trainee Level 1 Helpdesk support

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  • Salary: Negotiable
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    Salary perAnnum
    Job TypePermanent
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    State/ProvinceGreater Manchester
    AddressBury, Greater Manchester

This Apprentice / Graduate / Trainee Level 1 Helpdesk support role is an exciting opportunity within a nationwide organisation. You will be responsible for solving 1st line troubleshooting issues while collaborating closely with the Service Operations Analysts, Level 2 and Level 3 helpdesk analysts.

Offering everything from business supplies to business interiors, my client go above and beyond to ensure their customers get the best possible service. Whether Business Supplies, Print & Promotion, Mail & Fulfilment, Signage & Exhibition, Workwear & PPE, Business Interiors and Managed Print Services, they are there to provide customers with total business solutions.
Offering first class IT and Managed Print Solutions to their customers across the UK this is a really exciting opportunity for a technical minded Apprentice / Graduate / Trainee / Level 1 Helpdesk.

If you're the go-to tech support for your family and friends, this could be the perfect start to your career!

Roles & Responsibilities of the Apprentice / Graduate / Trainee / Level 1 Helpdesk support:
*Responding to customer queries
*Raising tickets on the helpdesk
*Routing escalation calls
*Progressing helpdesk tickets through the internal portal to other members of the team
*Full training and support will be provided throughout your apprenticeship by the employer and provider.

Desired Qualities, Skills & Knowledge of the Apprentice / Graduate / Trainee / Level 1 Helpdesk support:
*Good communication skills
*Confidence in their own abilities
*Understanding of basic IT
*Knowledge of installing and updating software and hardware would be beneficial but not essential
*Good team player
*Willingness to learn
*Being able to take the initiative
*Salary, Hours & Benefits:

What will the successful Apprentice / Graduate / Trainee / Level 1 Helpdesk support receive?
*£16,500 – £20,000 basic salary
*Monday – Friday 9.00 AM – 5.00 PM (Can be flexible for transport needs)
*21 days holiday which increases with service plus 8 bank holidays
*A day's holiday on your birthday
*Free month end lunches
*A fully equipped kitchen and breakout area
*Regular all expenses paid staff do's
*A fun and upbeat environment
*A weekly visit to the office from a mobile car valeting service

There are career progression opportunities available up to Level 3 Helpdesk Support Technician and take your training even further