2nd Line Application Support Specialist (Would consider Graduate)


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    Job TypePermanent
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    State/ProvinceGreater Manchester
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    AddressWythenshawe, Manchester
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Role: 2nd Line Application Support Specialist (Would consider Graduate)

Location: Atlas Business Park, Manchester (M22 5PR)

Salary: Competitive dependent on experience, plus excellent benefits package

SUPPORTING A GLOBAL LEADER

A multi-faceted organisation operating across numerous sites to deliver a wide variety of solutions to clients, Bureau Veritas delivers Testing, Inspection and Certification services to some of the biggest household names.

With more than 400,000 clients worldwide, we are a true global leader; helping to ensure the safety, quality and sustainability of parts, plant, properties and more. Our client list covers everyone from major retailers and petro-chemical companies, to global banks and international airports.

TEAM PLAYER WITH INDIVIDUAL RESPONSIBILITY

We are looking for a self-motivated individual with previous experience in an IS / IT support / development role to join a busy team of experienced support specialists to manage 2nd line support quiries.

The role will be instrumental in assisting with administrating, managing and maintaining applications that are used throughout Bureau Veritas North West Europe.

Duties include:

* To work as part of the NWE IS support team to review IS issues reported to the Service Desk.

* Ensure IS tickets have sufficient detail in describing the Incident / Request.

* Triage IS Support issues to ensure tickets are assigned correctly

* Investigate and resolve issues within a variety of application tools, or investigate and document before referring to 3rd Party or internal BV development teams.

* Carry out set procedures to meet common requests, i.e. password resets, dealing with new starters and leavers, checking setup configurations.

* Routine checks to confirm overnight processing has completed and that various server software programs remain available for users to connect to, escalating as required,

* Keeping appropriate records of progress, for example to update tickets with latest actions, document progress on test plans, update version control logs.

* Extract information from various systems into required format for further analysis

* Work proactively with the business to identify and implement new IS solutions, from requirements identification to deployment and sign off

* Participate in user acceptance & regression testing for group, regional and local IS applications as required

* Additionally work within larger company-wide project teams to assist with deployment of corporate product deliveries and upgrades.

HAVE YOU GOT THE RIGHT ATTRIBUTES?

Candidate requirements include:

* Degree or equivalent with IS Technical / Business Analyst and / or vocational qualification

* Previous experience in a IS/IT support or development team role

* Good analytical / problem solving skills

* Effective communicator, both verbal and written

* Prior experience of rolling out new software solutions, including QA, documenting, testing, and hand-over to support

A GLOBAL LEADING ORGANISATION

Employing close to 66,500 employees across 140 locations worldwide, only Bureau Veritas can offer:

* Structured development programmes to help you fulfil your potential, including face to face and e-learning programmes

* The opportunity to contribute towards delivering excellence for high profile clients, including some of the world’s most recognised brands

* A long list of awards recognition including Top Employer seven years in a row and continued success in the RoSPA Occupational Health and Safety Awards

Plus:

* Comprehensive financial package including competitive salary and allowances, defined contribution pension, 25 days holiday plus Bank Holidays, various insurances including Private Health Insurance and other flexible benefits to suit individual requirements